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ABOUT US

Community Legal Aid is a joint project of the University of Windsor, Faculty of Law and Legal Aid Ontario. We provide legal services for low-income residents of Windsor-Essex county or full-time University of Windsor undergraduate students. Our clinic serves as a learning environment for law students to build their advocacy and litigation skills, while providing necessary legal services to our community.

We represent our clients in legal matters in the following areas; criminal law, family law, landlord and tenant and small claims court matters. Each case must meet our financial eligibility criteria. Every case is different. We will assess the merits of your case and set out a strategic plan for your matter. CLA may offer summary legal information, negotiate on your behalf with the other side or represent you at court or before a tribunal.    

CLA also participates in community outreach programs. Our lawyers and law students conduct legal information sessions within the community. For more information regarding our upcoming information sessions or to request a session at your agency please contact us.

MISSION
 

Community Legal Aid endeavors to promote access to justice by offering legal services to low-income and vulnerable people to avoid, prepare for and overcome poverty law problems, achieved through a combination of community development and action. We strive to provide meaningful opportunities to Windsor law students to facilitate their learning through legal representation, summary legal advice and community legal education.  

VISION

Our Vision for Community Legal Aid is that it is recognized for its dependable, consistent, quality legal services that are responsive to the individual and systemic needs of the community. 

VALUES

Our Values include ethics and professionalism, excellence in education and client service, integrity, resilience and social conscience.  

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Complaints Policy

 

1.    Staff and students at the Community Legal Aid Clinic (“Clinic”) shall make every attempt to resolve any complaint from a person provided with services by the Clinic (clients or former clients) verbally. In the event that a complaint from a person provided with services by the Clinic cannot be resolved initially, then the complaint shall be submitted in writing to the Executive Director or, if the complaint is against the Executive Director, to the Dean of the Law School and investigated according to the Clinic’s procedures.

 

2.    Complaints between the Clinic and a person affected by the services provided by the Clinic (a non-client) shall be submitted to the Executive Director or, if the complaint is against the Executive Director, to the Dean of the Law School and investigated according to the Clinic’s procedures when the complaint is made in writing.

 

3.    Complaints may include, but are not limited to the following:

 

(a)  denial of service to a potential client of the Clinic;

(b)  the quality of legal service provided to a client;

(c)  the scope of the Clinic’s authority to utilize public funds for a particular purpose in accordance with the Regulation on clinic funding;

 

4.    Upon receipt of a complaint, the Executive Director, or the Dean, if applicable, shall, as soon as practicable, ensure that all necessary information has been received from the complainant and shall take all necessary steps to investigate the complaint fully in a fair and impartial manner.

 

5.    In all cases, the Executive Director, or the Dean, if applicable, shall meet with the staff member(s) involved and where considered appropriate, may obtain a written response from such staff member(s).

 

6.    All necessary steps shall be taken to ensure that information which is confidential to any client or former client is withheld unless the person consents to its disclosure.

 

7.    If the complaint is not satisfied at the Executive Director or Dean level, the complainant will be advised of the Legal Aid Ontario complaint policy and provided the information to contact the Legal Aid Ontario’s complaint department.

 

8.    In order to process the complaint, the complainant must sign a release of information allowing the clinic to release the information to the Dean and Legal Aid Ontario.